/* ═══════════════════════════════════════════════════════════════
   IT MANAGER PRO — Ticket System CSS
   Style: VIP Luxury Gold & Navy Blue
   Extends: admin.css & main.css design tokens
   ═══════════════════════════════════════════════════════════════ */

/* ── 1. Priority Badges ─────────────────────────────────────── */
.itmp-priority-urgent,
.itmp-priority-high,
.itmp-priority-medium,
.itmp-priority-low {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 3px 10px; border-radius: 20px;
  font-size: 11px; font-weight: 700; letter-spacing: 0.5px;
  text-transform: uppercase;
}
.itmp-priority-urgent {
  background: rgba(220,53,69,0.2); color: #f07070;
  border: 1px solid rgba(220,53,69,0.45);
  animation: urgentPulse 2s ease-in-out infinite;
}
.itmp-priority-high {
  background: rgba(255,165,0,0.2); color: #ffb347;
  border: 1px solid rgba(255,165,0,0.45);
}
.itmp-priority-medium {
  background: rgba(212,175,55,0.2); color: var(--gold);
  border: 1px solid rgba(212,175,55,0.45);
}
.itmp-priority-low {
  background: rgba(40,167,69,0.2); color: #6fcf97;
  border: 1px solid rgba(40,167,69,0.45);
}

@keyframes urgentPulse {
  0%, 100% { box-shadow: 0 0 0 0 rgba(220,53,69,0.3); }
  50%      { box-shadow: 0 0 0 6px rgba(220,53,69,0); }
}

/* ── 2. Status Badges ───────────────────────────────────────── */
.itmp-ticket-status {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 3px 10px; border-radius: 20px;
  font-size: 11px; font-weight: 600; letter-spacing: 0.4px;
  text-transform: uppercase; white-space: nowrap;
  transition: var(--transition);
}

.itmp-status-new               { background: rgba(0,123,255,0.18);   color: #5aadff;                  border: 1px solid rgba(0,123,255,0.4); }
.itmp-status-pending_approval  { background: rgba(212,175,55,0.18);  color: var(--gold-light);        border: 1px solid rgba(212,175,55,0.4); }
.itmp-status-pending_acceptance{ background: rgba(255,193,7,0.18);   color: #ffd43b;                  border: 1px solid rgba(255,193,7,0.4); }
.itmp-status-assigned          { background: rgba(23,162,184,0.18);  color: #56cfe1;                  border: 1px solid rgba(23,162,184,0.4); }
.itmp-status-in_progress       { background: rgba(102,126,234,0.18); color: #8b9cf7;                  border: 1px solid rgba(102,126,234,0.4); }
.itmp-status-waiting_requester { background: rgba(255,165,0,0.18);   color: #ffb347;                  border: 1px solid rgba(255,165,0,0.4); }
.itmp-status-on_hold           { background: rgba(255,255,255,0.08); color: rgba(255,255,255,0.55);   border: 1px solid rgba(255,255,255,0.15); }
.itmp-status-resolved          { background: rgba(40,167,69,0.18);   color: #6fcf97;                  border: 1px solid rgba(40,167,69,0.4); }
.itmp-status-closed            { background: rgba(40,167,69,0.1);    color: rgba(111,207,151,0.7);    border: 1px solid rgba(40,167,69,0.25); }
.itmp-status-rejected          { background: rgba(220,53,69,0.18);   color: #f07070;                  border: 1px solid rgba(220,53,69,0.4); }
.itmp-status-approval_rejected { background: rgba(180,40,55,0.2);    color: #e85d6f;                  border: 1px solid rgba(180,40,55,0.4); }
.itmp-status-cancelled         { background: rgba(255,255,255,0.05); color: rgba(255,255,255,0.4);    border: 1px solid rgba(255,255,255,0.1); text-decoration: line-through; }

/* ── 3. SLA Indicators ──────────────────────────────────────── */
.itmp-sla-ok,
.itmp-sla-warning,
.itmp-sla-breached {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 3px 10px; border-radius: 20px;
  font-size: 11px; font-weight: 600; text-transform: uppercase;
}
.itmp-sla-ok {
  background: rgba(40,167,69,0.15); color: #6fcf97;
  border: 1px solid rgba(40,167,69,0.35);
}
.itmp-sla-warning {
  background: rgba(255,193,7,0.15); color: #ffd43b;
  border: 1px solid rgba(255,193,7,0.35);
  animation: slaPulse 1.8s ease-in-out infinite;
}
.itmp-sla-breached {
  background: rgba(220,53,69,0.2); color: #f07070;
  border: 1px solid rgba(220,53,69,0.45);
  font-weight: 700;
  animation: slaBreached 1.2s ease-in-out infinite;
}

@keyframes slaPulse {
  0%, 100% { opacity: 1; box-shadow: 0 0 0 0 rgba(255,193,7,0.25); }
  50%      { opacity: 0.85; box-shadow: 0 0 0 5px rgba(255,193,7,0); }
}
@keyframes slaBreached {
  0%, 100% { opacity: 1; box-shadow: 0 0 0 0 rgba(220,53,69,0.3); }
  50%      { opacity: 0.8; box-shadow: 0 0 0 6px rgba(220,53,69,0); }
}

/* SLA dot — small colored indicator for table rows */
.itmp-sla-dot          { display: inline-block; width: 8px; height: 8px; border-radius: 50%; flex-shrink: 0; }
.itmp-sla-dot.ok       { background: var(--success); box-shadow: 0 0 6px rgba(40,167,69,0.5); }
.itmp-sla-dot.warning  { background: var(--warning); box-shadow: 0 0 6px rgba(255,193,7,0.5); animation: slaDotPulse 1.5s infinite; }
.itmp-sla-dot.breached { background: var(--danger);  box-shadow: 0 0 6px rgba(220,53,69,0.5); animation: slaDotPulse 1s infinite; }

@keyframes slaDotPulse {
  0%, 100% { transform: scale(1); }
  50%      { transform: scale(1.4); }
}

/* ── 4. Ticket Detail Layout (Admin — 2 columns) ───────────── */
.itmp-ticket-detail {
  display: grid;
  grid-template-columns: 1fr 320px;
  gap: 24px;
  align-items: start;
}
.itmp-ticket-main { min-width: 0; }
.itmp-ticket-sidebar {
  position: sticky;
  top: 32px;
  display: flex;
  flex-direction: column;
  gap: 16px;
}

/* Sidebar info cards */
.itmp-ticket-info-card {
  background: linear-gradient(135deg, var(--navy-mid), var(--navy-light));
  border: 1px solid var(--navy-border);
  border-radius: var(--radius);
  padding: 20px;
  position: relative;
  overflow: hidden;
}
.itmp-ticket-info-card::before {
  content: '';
  position: absolute; top: 0; left: 0; right: 0; height: 2px;
  background: linear-gradient(90deg, transparent, var(--gold), transparent);
}
.itmp-ticket-info-card h3 {
  font-size: 13px; font-weight: 700; color: var(--gold);
  text-transform: uppercase; letter-spacing: 0.5px;
  margin: 0 0 14px; padding-bottom: 10px;
  border-bottom: 1px solid rgba(255,255,255,0.06);
}
.itmp-ticket-info-row {
  display: flex; justify-content: space-between; align-items: center;
  padding: 8px 0; border-bottom: 1px solid rgba(255,255,255,0.04);
  font-size: 13px;
}
.itmp-ticket-info-row:last-child { border-bottom: none; }
.itmp-ticket-info-label { color: rgba(255,255,255,0.55); font-weight: 500; }
.itmp-ticket-info-value { color: var(--white); font-weight: 600; text-align: right; }

/* Description box */
.itmp-ticket-description {
  background: linear-gradient(135deg, var(--navy-mid), var(--navy-light));
  border: 1px solid var(--navy-border);
  border-radius: var(--radius);
  padding: 24px;
  position: relative; overflow: hidden;
  margin-bottom: 24px;
}
.itmp-ticket-description::before {
  content: '';
  position: absolute; top: 0; left: 0; right: 0; height: 2px;
  background: linear-gradient(90deg, transparent, var(--gold), transparent);
}
.itmp-ticket-description h3 {
  font-size: 15px; font-weight: 700; color: var(--white);
  margin: 0 0 16px;
  display: flex; align-items: center; gap: 8px;
}
.itmp-ticket-description .desc-body          { font-size: 14px; line-height: 1.7; color: rgba(255,255,255,0.85); }
.itmp-ticket-description .desc-body p        { margin-bottom: 10px; }
.itmp-ticket-description .desc-body p:last-child { margin-bottom: 0; }

/* ── 5. Timeline / Comments ─────────────────────────────────── */
.itmp-timeline { position: relative; padding-left: 28px; }
.itmp-timeline::before {
  content: '';
  position: absolute; left: 12px; top: 0; bottom: 0; width: 2px;
  background: linear-gradient(180deg, var(--gold), var(--navy-border), transparent);
}

.itmp-timeline-item {
  position: relative;
  margin-bottom: 20px;
  padding: 16px 20px;
  background: rgba(255,255,255,0.03);
  border: 1px solid rgba(255,255,255,0.06);
  border-radius: var(--radius);
  transition: var(--transition);
}
.itmp-timeline-item:hover {
  background: rgba(255,255,255,0.05);
  border-color: rgba(255,255,255,0.1);
}
.itmp-timeline-item::before {
  content: '';
  position: absolute; left: -22px; top: 20px;
  width: 10px; height: 10px;
  background: var(--navy-mid);
  border: 2px solid var(--gold);
  border-radius: 50%; z-index: 1;
}

/* Internal note — gold accent */
.itmp-timeline-item.internal {
  background: rgba(212,175,55,0.06);
  border-color: rgba(212,175,55,0.2);
  border-left: 3px solid var(--gold);
}
.itmp-timeline-item.internal::before { background: var(--gold); border-color: var(--gold-dark); }
.itmp-timeline-item.internal .itmp-timeline-label {
  display: inline-flex; align-items: center; gap: 4px;
  font-size: 10px; font-weight: 700; text-transform: uppercase;
  color: var(--gold); margin-bottom: 6px;
}

/* System event — subtle inline */
.itmp-timeline-item.system { background: transparent; border: none; padding: 8px 16px; margin-bottom: 12px; }
.itmp-timeline-item.system::before { width: 8px; height: 8px; background: var(--navy-border); border-color: rgba(255,255,255,0.2); }
.itmp-timeline-item.system .itmp-timeline-content { font-size: 12px; color: rgba(255,255,255,0.45); font-style: italic; }

.itmp-timeline-header { display: flex; align-items: center; gap: 10px; margin-bottom: 10px; }

.itmp-timeline-avatar {
  width: 34px; height: 34px; border-radius: 50%;
  border: 2px solid rgba(212,175,55,0.3);
  flex-shrink: 0; object-fit: cover;
}
.itmp-timeline-avatar-placeholder {
  width: 34px; height: 34px; border-radius: 50%; flex-shrink: 0;
  background: linear-gradient(135deg, var(--gold-dark), var(--gold));
  display: flex; align-items: center; justify-content: center;
  font-size: 13px; font-weight: 700; color: var(--navy);
}

.itmp-timeline-content          { font-size: 13.5px; line-height: 1.65; color: rgba(255,255,255,0.85); }
.itmp-timeline-content p        { margin: 0 0 8px; }
.itmp-timeline-content p:last-child { margin-bottom: 0; }

.itmp-timeline-meta         { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; font-size: 12px; color: rgba(255,255,255,0.45); }
.itmp-timeline-meta .author { font-weight: 600; color: var(--white); }
.itmp-timeline-meta .time   { font-style: italic; }

/* Comment form */
.itmp-comment-form {
  background: linear-gradient(135deg, var(--navy-mid), var(--navy-light));
  border: 1px solid var(--navy-border);
  border-radius: var(--radius);
  padding: 20px;
  margin-top: 24px;
}
.itmp-comment-form h3 {
  font-size: 14px; font-weight: 700; color: var(--white);
  margin: 0 0 14px; display: flex; align-items: center; gap: 8px;
}
.itmp-comment-form textarea {
  width: 100%; min-height: 100px; resize: vertical;
  background: rgba(0,0,0,0.3);
  border: 1.5px solid var(--navy-border);
  border-radius: var(--radius-sm);
  padding: 12px 14px;
  color: var(--white); font-size: 13.5px;
  font-family: var(--font-main);
  outline: none; transition: var(--transition);
}
.itmp-comment-form textarea:focus        { border-color: var(--gold); box-shadow: 0 0 0 3px rgba(212,175,55,0.12); }
.itmp-comment-form textarea::placeholder { color: rgba(255,255,255,0.35); }
.itmp-comment-form-actions {
  display: flex; align-items: center; justify-content: space-between;
  gap: 12px; margin-top: 12px; flex-wrap: wrap;
}
.itmp-comment-form-actions .itmp-toggle { font-size: 12px; }

/* ── 6. Portal Ticket Cards ─────────────────────────────────── */
.portal-ticket-card {
  background: linear-gradient(135deg, var(--navy-mid) 0%, var(--navy-light) 100%);
  border: 1px solid var(--navy-border);
  border-radius: var(--radius);
  padding: 20px 22px;
  cursor: pointer;
  transition: var(--transition);
  position: relative; overflow: hidden;
}
.portal-ticket-card::before {
  content: '';
  position: absolute; top: 0; left: 0; right: 0; height: 2px;
  background: linear-gradient(90deg, transparent, var(--gold), transparent);
  opacity: 0; transition: var(--transition);
}
.portal-ticket-card:hover {
  border-color: rgba(212,175,55,0.4);
  transform: translateY(-2px);
  box-shadow: 0 8px 28px rgba(0,0,0,0.3);
}
.portal-ticket-card:hover::before { opacity: 1; }

.portal-ticket-code {
  font-size: 12px; font-weight: 700; font-family: monospace;
  color: var(--gold); letter-spacing: 0.5px; margin-bottom: 6px;
}
.portal-ticket-title {
  font-size: 15px; font-weight: 700; color: var(--white);
  margin-bottom: 10px; line-height: 1.4;
  display: -webkit-box; -webkit-line-clamp: 2;
  -webkit-box-orient: vertical; overflow: hidden;
}
.portal-ticket-meta {
  display: flex; align-items: center; gap: 12px;
  flex-wrap: wrap; font-size: 12px; color: rgba(255,255,255,0.5);
}
.portal-ticket-meta span { display: inline-flex; align-items: center; gap: 4px; }
.portal-ticket-footer {
  display: flex; align-items: center; justify-content: space-between;
  margin-top: 14px; padding-top: 12px;
  border-top: 1px solid rgba(255,255,255,0.06);
}

/* ── 7. Portal Ticket Overlay ───────────────────────────────── */
.portal-ticket-overlay {
  position: fixed; inset: 0; z-index: 9999;
  background: rgba(0,0,0,0.75);
  backdrop-filter: blur(6px);
  animation: fadeIn 0.2s ease;
}
.portal-ticket-overlay-inner {
  position: absolute; inset: 0;
  overflow-y: auto; padding: 40px 20px;
  display: flex; justify-content: center; align-items: flex-start;
}
.portal-ticket-overlay-box {
  width: 100%; max-width: 800px;
  background: linear-gradient(135deg, var(--navy-mid), var(--navy-light));
  border: 1px solid var(--navy-border);
  border-radius: 16px;
  box-shadow: 0 24px 60px rgba(0,0,0,0.5);
  animation: fadeInUp 0.3s ease;
  position: relative; overflow: hidden;
}
.portal-ticket-overlay-header {
  padding: 24px 28px;
  border-bottom: 1px solid var(--navy-border);
  display: flex; align-items: center; justify-content: space-between;
  position: relative;
}
.portal-ticket-overlay-header::before {
  content: '';
  position: absolute; top: 0; left: 0; right: 0; height: 2px;
  background: linear-gradient(90deg, transparent, var(--gold), transparent);
  border-radius: 16px 16px 0 0;
}
.portal-ticket-overlay-header h2 {
  font-size: 18px; font-weight: 700; color: var(--white); margin: 0;
}
.portal-ticket-overlay-close {
  width: 36px; height: 36px;
  border-radius: 8px; background: var(--white-faint);
  display: flex; align-items: center; justify-content: center;
  cursor: pointer; color: var(--text-muted);
  border: none; font-size: 16px;
  transition: var(--transition);
}
.portal-ticket-overlay-close:hover { background: rgba(220,53,69,0.2); color: #f07070; }
.portal-ticket-overlay-body { padding: 28px; }

/* ── 8. Notification Bell (Portal) ──────────────────────────── */
.portal-notify-bell {
  position: relative;
  width: 40px; height: 40px; border-radius: 50%;
  background: var(--white-faint);
  border: 1px solid rgba(255,255,255,0.1);
  display: flex; align-items: center; justify-content: center;
  cursor: pointer; font-size: 17px; color: var(--white);
  transition: var(--transition);
}
.portal-notify-bell:hover {
  background: rgba(212,175,55,0.15);
  border-color: rgba(212,175,55,0.3);
  color: var(--gold);
}
.portal-notify-bell .notify-badge {
  position: absolute; top: -3px; right: -3px;
  min-width: 18px; height: 18px;
  background: var(--danger); color: #fff;
  font-size: 10px; font-weight: 700;
  border-radius: 10px;
  display: flex; align-items: center; justify-content: center;
  padding: 0 4px;
  border: 2px solid var(--navy);
  animation: bellBadgePop 0.3s ease;
}

@keyframes bellBadgePop {
  0%   { transform: scale(0); }
  70%  { transform: scale(1.2); }
  100% { transform: scale(1); }
}

.portal-notify-dropdown {
  position: absolute; top: calc(100% + 8px); right: 0;
  width: 340px; max-height: 420px;
  overflow-y: auto;
  background: linear-gradient(135deg, var(--navy-mid), var(--navy-light));
  border: 1px solid var(--navy-border);
  border-radius: var(--radius);
  box-shadow: 0 12px 40px rgba(0,0,0,0.5);
  z-index: 9999;
  animation: fadeInUp 0.2s ease;
}
.portal-notify-dropdown-header {
  padding: 14px 16px;
  border-bottom: 1px solid var(--navy-border);
  font-size: 13px; font-weight: 700; color: var(--white);
  display: flex; align-items: center; justify-content: space-between;
}
.portal-notify-dropdown-header .mark-all {
  font-size: 11px; font-weight: 500; color: var(--gold);
  cursor: pointer; transition: var(--transition);
}
.portal-notify-dropdown-header .mark-all:hover { color: var(--gold-light); }

.portal-notify-item {
  padding: 14px 16px;
  border-bottom: 1px solid rgba(255,255,255,0.04);
  transition: var(--transition); cursor: pointer;
  display: flex; gap: 10px; align-items: flex-start;
}
.portal-notify-item:last-child { border-bottom: none; }
.portal-notify-item:hover      { background: rgba(255,255,255,0.04); }
.portal-notify-item.unread {
  background: rgba(212,175,55,0.06);
  border-left: 3px solid var(--gold);
}
.portal-notify-item.unread::after {
  content: ''; width: 7px; height: 7px;
  background: var(--gold); border-radius: 50%;
  flex-shrink: 0; margin-top: 6px;
}

.portal-notify-item-icon {
  width: 32px; height: 32px; border-radius: 8px;
  background: rgba(212,175,55,0.12);
  display: flex; align-items: center; justify-content: center;
  color: var(--gold); font-size: 14px; flex-shrink: 0;
}
.portal-notify-item-body { flex: 1; min-width: 0; }
.portal-notify-item-text { font-size: 13px; color: rgba(255,255,255,0.85); line-height: 1.4; margin-bottom: 3px; }
.portal-notify-item-time { font-size: 11px; color: rgba(255,255,255,0.4); }
.portal-notify-empty     { padding: 30px 16px; text-align: center; color: rgba(255,255,255,0.35); font-size: 13px; }

/* ── 9. Equipment Toggle Sections ───────────────────────────── */
#equipment-system,
#equipment-manual {
  transition: opacity 0.3s ease, max-height 0.4s ease;
  overflow: hidden;
}
.itmp-equipment-section {
  background: rgba(255,255,255,0.03);
  border: 1px solid rgba(255,255,255,0.08);
  border-radius: var(--radius);
  padding: 20px; margin-top: 14px;
  animation: fadeInUp 0.25s ease;
}
.itmp-equipment-section h4 {
  font-size: 13px; font-weight: 700; color: var(--gold);
  text-transform: uppercase; letter-spacing: 0.5px;
  margin: 0 0 14px; padding-bottom: 10px;
  border-bottom: 1px solid rgba(255,255,255,0.06);
  display: flex; align-items: center; gap: 8px;
}

/* ── 10. Approval Cards (Portal) ────────────────────────────── */
.portal-approval-card {
  background: linear-gradient(135deg, var(--navy-mid), var(--navy-light));
  border: 1px solid var(--navy-border);
  border-radius: var(--radius);
  padding: 22px;
  position: relative; overflow: hidden;
  transition: var(--transition);
}
.portal-approval-card::before {
  content: '';
  position: absolute; top: 0; left: 0; right: 0; height: 2px;
  background: linear-gradient(90deg, transparent, var(--gold), transparent);
}
.portal-approval-card:hover {
  border-color: rgba(212,175,55,0.3);
  transform: translateY(-1px);
  box-shadow: 0 6px 20px rgba(0,0,0,0.25);
}
.portal-approval-card .approval-header {
  display: flex; align-items: center; justify-content: space-between;
  margin-bottom: 12px;
}
.portal-approval-card .approval-title { font-size: 15px; font-weight: 700; color: var(--white); }
.portal-approval-card .approval-body  { font-size: 13px; color: rgba(255,255,255,0.7); line-height: 1.6; margin-bottom: 16px; }
.portal-approval-actions {
  display: flex; gap: 10px; align-items: center;
  padding-top: 14px;
  border-top: 1px solid rgba(255,255,255,0.06);
}

/* ── 11. Ticket Tabs (Admin) ────────────────────────────────── */
.itmp-ticket-tabs {
  display: flex; gap: 4px;
  margin-bottom: 20px;
  border-bottom: 2px solid rgba(255,255,255,0.06);
  padding-bottom: 0; overflow-x: auto;
}
.itmp-ticket-tab {
  padding: 10px 18px;
  font-size: 13px; font-weight: 600;
  color: rgba(255,255,255,0.5);
  cursor: pointer; border: none;
  background: transparent;
  border-bottom: 3px solid transparent;
  transition: var(--transition);
  white-space: nowrap;
  display: flex; align-items: center; gap: 8px;
  margin-bottom: -2px;
  font-family: var(--font-main);
}
.itmp-ticket-tab:hover:not(.active) { color: var(--white); background: rgba(255,255,255,0.03); }
.itmp-ticket-tab.active             { color: var(--gold); border-bottom-color: var(--gold); }
.itmp-ticket-tab .tab-count {
  background: rgba(212,175,55,0.2); color: var(--gold);
  font-size: 10px; font-weight: 700;
  padding: 2px 7px; border-radius: 10px;
  min-width: 20px; text-align: center;
}
.itmp-ticket-tab.active .tab-count { background: var(--gold); color: var(--navy); }

/* ── 12. Rating Stars ───────────────────────────────────────── */
.itmp-rating-stars { display: inline-flex; gap: 4px; align-items: center; }
.itmp-rating-star {
  font-size: 20px; color: rgba(255,255,255,0.15);
  cursor: pointer;
  transition: color 0.15s ease, transform 0.15s ease;
}
.itmp-rating-star:hover  { color: var(--gold-light); transform: scale(1.2); }
.itmp-rating-star.active { color: var(--gold); }
/* Read-only mode */
.itmp-rating-stars.readonly .itmp-rating-star       { cursor: default; }
.itmp-rating-stars.readonly .itmp-rating-star:hover  { transform: none; }

/* ── 13. KPI Cards for Ticket Dashboard ─────────────────────── */
.itmp-ticket-kpi                   { position: relative; }
.itmp-ticket-kpi .itmp-stat-icon   { background: rgba(212,175,55,0.15); color: var(--gold); }
.itmp-ticket-kpi .kpi-trend        { font-size: 11px; margin-top: 8px; display: flex; align-items: center; gap: 4px; }
.itmp-ticket-kpi .kpi-trend.up     { color: #6fcf97; }
.itmp-ticket-kpi .kpi-trend.down   { color: #f07070; }
.itmp-ticket-kpi .kpi-trend.flat   { color: rgba(255,255,255,0.4); }
.itmp-ticket-kpi .kpi-bar {
  height: 4px; margin-top: 10px;
  background: rgba(255,255,255,0.06);
  border-radius: 2px; overflow: hidden;
}
.itmp-ticket-kpi .kpi-bar-fill {
  height: 100%;
  background: linear-gradient(90deg, var(--gold-dark), var(--gold-light));
  border-radius: 2px;
  transition: width 0.6s ease;
}

/* ── 14. Filter Bar ─────────────────────────────────────────── */
.itmp-ticket-filters {
  display: flex; align-items: center; gap: 10px; flex-wrap: wrap;
  padding: 16px 20px;
  background: rgba(255,255,255,0.02);
  border: 1px solid rgba(255,255,255,0.06);
  border-radius: var(--radius);
  margin-bottom: 16px;
}
.itmp-ticket-filter-item       { display: flex; flex-direction: column; gap: 4px; }
.itmp-ticket-filter-item label {
  font-size: 10px; font-weight: 700;
  color: rgba(255,255,255,0.45);
  text-transform: uppercase; letter-spacing: 0.5px;
}
.itmp-ticket-filter-item select,
.itmp-ticket-filter-item input {
  background: rgba(0,0,0,0.3);
  border: 1.5px solid var(--navy-border);
  border-radius: var(--radius-sm);
  padding: 8px 12px; color: var(--white);
  font-size: 12.5px; font-family: var(--font-main);
  outline: none; transition: var(--transition);
  min-width: 140px;
  -webkit-appearance: none; appearance: none;
}
.itmp-ticket-filter-item select:focus,
.itmp-ticket-filter-item input:focus {
  border-color: var(--gold);
  box-shadow: 0 0 0 2px rgba(212,175,55,0.1);
}
.itmp-ticket-filter-item select option { background: var(--navy-mid); color: var(--white); }

/* ── 15. Attachment Styling ─────────────────────────────────── */
.itmp-attachment-list { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 12px; }
.itmp-attachment-item {
  display: flex; align-items: center; gap: 8px;
  padding: 8px 14px;
  background: rgba(255,255,255,0.04);
  border: 1px solid rgba(255,255,255,0.08);
  border-radius: 8px;
  font-size: 12.5px; color: rgba(255,255,255,0.8);
  cursor: pointer; transition: var(--transition);
  text-decoration: none;
}
.itmp-attachment-item:hover {
  background: rgba(212,175,55,0.1);
  border-color: rgba(212,175,55,0.3);
  color: var(--gold);
}
.itmp-attachment-icon {
  width: 28px; height: 28px; border-radius: 6px;
  background: rgba(212,175,55,0.12);
  display: flex; align-items: center; justify-content: center;
  color: var(--gold); font-size: 13px; flex-shrink: 0;
}
.itmp-attachment-name   { max-width: 160px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.itmp-attachment-size   { font-size: 11px; color: rgba(255,255,255,0.35); white-space: nowrap; }
.itmp-attachment-remove { color: rgba(255,255,255,0.3); cursor: pointer; transition: var(--transition); font-size: 12px; }
.itmp-attachment-remove:hover { color: #f07070; }

/* ── 16. Ticket Table Rows ──────────────────────────────────── */
table.itmp-table.itmp-ticket-table tbody tr        { cursor: pointer; }
table.itmp-table.itmp-ticket-table tbody tr:hover  { background: rgba(212,175,55,0.04); }
table.itmp-table.itmp-ticket-table tbody tr:active { background: rgba(212,175,55,0.08); }

table.itmp-table.itmp-ticket-table .ticket-code {
  font-family: monospace; font-weight: 700;
  color: var(--gold); letter-spacing: 0.3px;
}
table.itmp-table.itmp-ticket-table .ticket-subject {
  font-weight: 600; color: var(--white);
  max-width: 280px; overflow: hidden;
  text-overflow: ellipsis; white-space: nowrap;
}
table.itmp-table.itmp-ticket-table .ticket-requester     { display: flex; align-items: center; gap: 8px; }
table.itmp-table.itmp-ticket-table .ticket-requester img { width: 26px; height: 26px; border-radius: 50%; border: 1px solid rgba(212,175,55,0.2); }
table.itmp-table.itmp-ticket-table .ticket-sla-cell      { display: flex; align-items: center; gap: 6px; }
table.itmp-table.itmp-ticket-table .ticket-date          { font-size: 12px; color: rgba(255,255,255,0.5); white-space: nowrap; }

/* ── 17. Portal Section for Tickets ─────────────────────────── */
.portal-ticket-section { max-width: 1000px; margin: 0 auto; padding: 0 16px; }
.portal-ticket-section-header {
  display: flex; align-items: center; justify-content: space-between;
  margin-bottom: 24px; flex-wrap: wrap; gap: 12px;
}
.portal-ticket-section-header h2 {
  font-size: 22px; font-weight: 700; color: var(--white);
  display: flex; align-items: center; gap: 10px; margin: 0;
}

.portal-ticket-tabs {
  display: flex; gap: 4px;
  background: rgba(0,0,0,0.2); padding: 4px;
  border-radius: 10px;
  margin-bottom: 20px; overflow-x: auto;
}
.portal-ticket-tab {
  padding: 9px 18px; border-radius: 8px;
  font-size: 13px; font-weight: 600;
  cursor: pointer; color: rgba(255,255,255,0.5);
  transition: var(--transition); user-select: none;
  background: transparent; border: none; outline: none;
  white-space: nowrap; font-family: var(--font-main);
  display: flex; align-items: center; gap: 6px;
}
.portal-ticket-tab.active             { background: linear-gradient(135deg, var(--gold), var(--gold-dark)); color: var(--navy); }
.portal-ticket-tab:hover:not(.active) { color: var(--white); background: var(--white-faint); }
.portal-ticket-tab .tab-count         { font-size: 10px; font-weight: 700; padding: 1px 6px; border-radius: 8px; background: rgba(255,255,255,0.15); }
.portal-ticket-tab.active .tab-count  { background: rgba(0,0,0,0.2); color: var(--navy); }

.portal-ticket-list { display: grid; grid-template-columns: 1fr; gap: 12px; }

/* ── 18. Responsive Breakpoints ─────────────────────────────── */

/* Below 1200px: ticket detail goes single column */
@media (max-width: 1200px) {
  .itmp-ticket-detail  { grid-template-columns: 1fr; }
  .itmp-ticket-sidebar { position: static; display: grid; grid-template-columns: repeat(2, 1fr); gap: 12px; }
}

/* Below 992px */
@media (max-width: 992px) {
  .portal-ticket-overlay-inner { padding: 20px 12px; }
  .portal-ticket-overlay-box   { max-width: 100%; border-radius: 12px; }
  .portal-notify-dropdown      { width: 300px; }
}

/* Below 768px: KPI grid 2 columns, filter bar stacks */
@media (max-width: 768px) {
  .itmp-stats-grid.itmp-ticket-kpi-grid { grid-template-columns: repeat(2, 1fr); }

  .itmp-ticket-filters     { flex-direction: column; align-items: stretch; }
  .itmp-ticket-filter-item { width: 100%; }
  .itmp-ticket-filter-item select,
  .itmp-ticket-filter-item input { width: 100%; min-width: auto; }

  .itmp-ticket-tabs { gap: 2px; }
  .itmp-ticket-tab  { padding: 8px 12px; font-size: 12px; }

  .itmp-ticket-sidebar { grid-template-columns: 1fr; }

  .portal-ticket-section-header { flex-direction: column; align-items: flex-start; }
  .portal-ticket-tabs   { width: 100%; overflow-x: auto; }
  .portal-approval-actions { flex-wrap: wrap; }

  .portal-notify-dropdown {
    position: fixed; top: auto; bottom: 0; left: 0; right: 0;
    width: 100%; max-height: 60vh;
    border-radius: var(--radius) var(--radius) 0 0;
  }

  .itmp-timeline { padding-left: 20px; }
  .itmp-timeline-item::before { left: -16px; }
}

/* Below 480px: compact mobile */
@media (max-width: 480px) {
  .portal-ticket-card           { padding: 16px; }
  .portal-ticket-title          { font-size: 14px; }
  .portal-ticket-overlay-inner  { padding: 10px 8px; }
  .portal-ticket-overlay-header { padding: 16px 18px; }
  .portal-ticket-overlay-body   { padding: 18px; }
  .itmp-comment-form            { padding: 14px; }
  .itmp-ticket-info-card        { padding: 14px; }
}

/* ══════════════════════════════════════════════════════════════
   RICH TEXT EDITOR
   ══════════════════════════════════════════════════════════════ */
.itmp-editor-wrap {
  border: 1.5px solid var(--navy-border, #2d4070);
  border-radius: 8px;
  overflow: hidden;
  background: rgba(0,0,0,0.25);
  transition: border-color 0.2s;
}
.itmp-editor-wrap:focus-within {
  border-color: var(--gold, #d4af37);
  box-shadow: 0 0 0 3px rgba(212,175,55,0.15);
}
.itmp-editor-toolbar {
  display: flex;
  align-items: center;
  gap: 2px;
  padding: 6px 10px;
  background: rgba(255,255,255,0.04);
  border-bottom: 1px solid rgba(255,255,255,0.08);
  flex-wrap: wrap;
}
.itmp-editor-toolbar button {
  width: 32px; height: 32px;
  display: flex; align-items: center; justify-content: center;
  border: none; border-radius: 6px;
  background: transparent;
  color: rgba(255,255,255,0.6);
  cursor: pointer; font-size: 13px;
  transition: all 0.15s;
}
.itmp-editor-toolbar button:hover {
  background: rgba(212,175,55,0.15);
  color: var(--gold, #d4af37);
}
.itmp-editor-toolbar button:active {
  background: rgba(212,175,55,0.25);
}
.itmp-editor-sep {
  width: 1px; height: 20px;
  background: rgba(255,255,255,0.1);
  margin: 0 4px;
}
.itmp-editor-body {
  min-height: 160px;
  max-height: 400px;
  overflow-y: auto;
  padding: 14px 16px;
  color: var(--white, #fff);
  font-size: 14px;
  line-height: 1.7;
  font-family: var(--font-main, 'Inter', sans-serif);
  outline: none;
}
.itmp-editor-body:empty::before {
  content: attr(data-placeholder);
  color: rgba(255,255,255,0.3);
  pointer-events: none;
}
.itmp-editor-body h3 {
  color: var(--gold, #d4af37);
  font-size: 16px;
  margin: 12px 0 6px;
}
.itmp-editor-body blockquote {
  border-left: 3px solid var(--gold, #d4af37);
  margin: 10px 0;
  padding: 8px 16px;
  background: rgba(212,175,55,0.06);
  color: rgba(255,255,255,0.8);
  border-radius: 0 6px 6px 0;
}
.itmp-editor-body ul, .itmp-editor-body ol {
  padding-left: 20px;
  margin: 8px 0;
}
.itmp-editor-body li {
  margin: 4px 0;
}
.itmp-editor-body a {
  color: var(--gold, #d4af37);
  text-decoration: none;
  pointer-events: none;
}

/* ══════════════════════════════════════════════════════════════
   FORM CONTRAST FIXES
   ══════════════════════════════════════════════════════════════ */

/* Portal form: ensure itmp-admin-form styles apply on frontend too */
.portal-ticket-overlay-body .itmp-admin-form .itmp-input,
.portal-ticket-overlay-body .itmp-input {
  background: rgba(0,0,0,0.25) !important;
  border: 1.5px solid var(--navy-border, #2d4070) !important;
  color: #ffffff !important;
  font-size: 13.5px;
}
.portal-ticket-overlay-body .itmp-admin-form .itmp-input:focus,
.portal-ticket-overlay-body .itmp-input:focus {
  border-color: var(--gold, #d4af37) !important;
  box-shadow: 0 0 0 3px rgba(212,175,55,0.15);
}
.portal-ticket-overlay-body .itmp-admin-form .itmp-input::placeholder,
.portal-ticket-overlay-body .itmp-input::placeholder {
  color: rgba(255,255,255,0.3) !important;
}
.portal-ticket-overlay-body .itmp-form-label {
  display: block;
  font-size: 12px;
  font-weight: 600;
  color: rgba(255,255,255,0.7);
  margin-bottom: 7px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

/* Select dropdown options — fix white-on-white */
select.itmp-input option,
.itmp-admin-form select.itmp-input option,
.portal-ticket-overlay-body select.itmp-input option {
  background: #1a2744 !important;
  color: #ffffff !important;
  padding: 8px 12px;
}
select.itmp-input optgroup {
  background: #1a2744 !important;
  color: var(--gold, #d4af37) !important;
  font-weight: 600;
}

/* Date input icon color fix for dark theme */
input[type="date"].itmp-input::-webkit-calendar-picker-indicator {
  filter: invert(0.8);
  cursor: pointer;
}

/* File input on dark background */
input[type="file"].itmp-input {
  padding: 10px 12px !important;
  cursor: pointer;
}
input[type="file"].itmp-input::file-selector-button {
  background: rgba(212,175,55,0.15);
  color: var(--gold, #d4af37);
  border: 1px solid rgba(212,175,55,0.3);
  border-radius: 6px;
  padding: 6px 16px;
  margin-right: 12px;
  cursor: pointer;
  font-weight: 600;
  font-size: 12px;
  transition: all 0.2s;
}
input[type="file"].itmp-input::file-selector-button:hover {
  background: rgba(212,175,55,0.25);
}

/* Priority chip styling in portal form */
.portal-ticket-overlay-body .itmp-chip {
  display: inline-flex;
  align-items: center;
  padding: 6px 14px;
  border-radius: 20px;
  font-size: 12px;
  font-weight: 600;
  background: rgba(255,255,255,0.06);
  color: rgba(255,255,255,0.6);
  border: 1px solid rgba(255,255,255,0.1);
  transition: all 0.2s;
  cursor: pointer;
}
.portal-ticket-overlay-body .itmp-chip:hover {
  background: rgba(212,175,55,0.1);
  border-color: rgba(212,175,55,0.3);
  color: rgba(255,255,255,0.8);
}
.portal-ticket-overlay-body .itmp-chip.active {
  background: rgba(212,175,55,0.2);
  border-color: var(--gold, #d4af37);
  color: var(--gold, #d4af37);
}

/* Portal form grid */
.portal-ticket-overlay-body .itmp-form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
}
@media (max-width: 600px) {
  .portal-ticket-overlay-body .itmp-form-grid {
    grid-template-columns: 1fr;
  }
  .portal-ticket-overlay-body .itmp-form-grid [style*="grid-column:1/-1"] {
    grid-column: auto !important;
  }
}

/* ── Ticket Description Rendered Content ────────────────────── */
.itmp-ticket-description {
  word-wrap: break-word;
  overflow-wrap: break-word;
}
.itmp-ticket-description h3 {
  color: var(--gold, #d4af37);
  font-size: 15px;
  margin: 14px 0 6px;
}
.itmp-ticket-description blockquote {
  border-left: 3px solid var(--gold, #d4af37);
  margin: 10px 0;
  padding: 8px 16px;
  background: rgba(212,175,55,0.06);
  border-radius: 0 6px 6px 0;
}
.itmp-ticket-description ul,
.itmp-ticket-description ol {
  padding-left: 20px;
  margin: 8px 0;
}
.itmp-ticket-description a {
  color: var(--gold, #d4af37);
  pointer-events: none;
  text-decoration: none;
}

/* ── Comment Editor ──────────────────────────────────────────── */
.itmp-comment-editor-wrap {
  border: 1px solid var(--navy-border, rgba(255,255,255,0.08));
  border-radius: 8px;
  overflow: hidden;
  background: var(--navy-hover, rgba(255,255,255,0.04));
}
.itmp-ce-toolbar {
  display: flex;
  align-items: center;
  gap: 2px;
  padding: 4px 8px;
  background: rgba(0,0,0,0.15);
  border-bottom: 1px solid var(--navy-border, rgba(255,255,255,0.08));
}
.itmp-ce-toolbar button {
  background: none;
  border: none;
  color: var(--text-muted, rgba(255,255,255,0.45));
  padding: 4px 8px;
  border-radius: 4px;
  cursor: pointer;
  font-size: 13px;
  transition: all 0.15s;
}
.itmp-ce-toolbar button:hover {
  background: rgba(212,175,55,0.15);
  color: var(--gold, #d4af37);
}
.itmp-ce-sep {
  width: 1px;
  height: 18px;
  background: var(--navy-border, rgba(255,255,255,0.08));
  margin: 0 4px;
}
.itmp-ce-body {
  min-height: 100px;
  max-height: 300px;
  overflow-y: auto;
  padding: 12px 14px;
  color: var(--text-primary, #f0eee6);
  font-size: 13px;
  line-height: 1.6;
  outline: none;
}
.itmp-ce-body:empty::before {
  content: attr(data-placeholder);
  color: var(--text-muted, rgba(255,255,255,0.3));
  pointer-events: none;
}
.itmp-ce-body img {
  max-width: 100%;
  border-radius: 6px;
  margin: 6px 0;
  cursor: pointer;
}
.itmp-ce-img-loading {
  padding: 12px 16px;
  background: rgba(212,175,55,0.06);
  border: 1px dashed rgba(212,175,55,0.3);
  border-radius: 6px;
  color: var(--gold, #d4af37);
  font-size: 12px;
  margin: 6px 0;
  text-align: center;
}
/* Comment content rendering */
.itmp-comment-content img {
  max-width: 100%;
  max-height: 400px;
  border-radius: 6px;
  margin: 6px 0;
  cursor: pointer;
}
.itmp-comment-content img:hover {
  opacity: 0.9;
}
.itmp-comment-content b, .itmp-comment-content strong { color: var(--text-primary, #f0eee6); }
.itmp-comment-content ul, .itmp-comment-content ol { padding-left: 20px; margin: 4px 0; }